Free checklist for choosing a Plan Manager
10 questions to ask before you choose a Plan Manager.
Plan approved, or thinking of switching? Use our free checklist to compare Plan Managers on what actually matters, with our answers to every question.
- What it costs, and who pays for it
- How fast your providers should be paid
- How to join or switch without the hassle
Thank you.
A Plan Manager will be in touch.
Bookkeepers
Australia member
supporter
What’s inside the checklist.
Ten questions that separate a good Plan Manager from a great one, grouped into three areas.
- 01
Cost and registration
Does plan management cost you anything, is your Plan Manager NDIS registered, and are they independent?
- 02
Payments and your budget
How quickly providers get paid, whether you can check your budget anytime, and what happens when something goes wrong.
- 03
People and switching
Will you speak to a real person who knows you, and how easy is it to join or switch?
A bit about Zebra Care.
Zebra Care is a nationally registered NDIS provider in Plan Management, ready to assist Participants nationwide.
Budget Monitoring
We monitor your budget closely, so nothing falls through the cracks.
Your Choice
You keep full choice of providers and supports.
Prompt
Claims lodged and providers paid promptly, every time.
Done For You
Administration and mandatory record-keeping handled for you.
Transparent
Full transparency with an online portal and real-time NDIS budget reflection.
One Point of Contact
A dedicated Plan Manager who knows your plan and answers your questions.
Why switch
Zebra Care compared.
Plan Managers aren’t all the same. Here’s what comes as standard with us.
Switching is simple. Complete one short form and we handle the rest, with your endorsement completed the same day we receive your registration.
| What you get |  | Other Plan Managers |
|---|---|---|
| Same-day endorsementCompleted the day we receive your registration. | Varies | |
| 24-hour invoice processingClaims lodged and providers paid directly. | Varies | |
| A dedicated Plan ManagerOne point of contact, not a call centre. | Varies | |
| Real-time budget portalSee what’s been spent and what’s left, any time. | Varies | |
| ICB Certified BookkeepersQualified bookkeepers behind every claim. | Varies |
What our clients say.
Real words from the participants and families we work with every day.
I can’t recommend Zebra Care highly enough! Zebra Care has made the entire experience smooth, supportive, and stress-free. From the start, their team was incredibly friendly, responsive, and genuinely committed to helping make the most of NDIS plans.
I highly recommend Brie at Zebra Care. She has been fantastic in the way she has handled my son’s account. Her management style is very efficient and professional. I still feel in control of the bills while she does all the hard work.
If you are looking for a quality plan manager, Zebra Care is the place to go.
I am so thankful for Zebra Care and their team. Brie is an outstanding NDIS plan management provider. She was incredibly efficient, processed invoices promptly, and have always been easy to communicate with. She is down-to-earth, professional, and genuinely committed to making the process as smooth as possible.
FAQs
What is Plan Management and do I need it?
Plan Management is when a registered Plan Manager handles the financial side of your NDIS funding: paying providers, keeping records and tracking your budget. You don’t need it, but it takes the admin off your plate while still letting you choose your own providers, including unregistered ones.
How do I switch Plan Managers?
It’s easier than most people expect, especially under PACE. Let your current Plan Manager know, complete the endorsement with the NDIS over the phone and fill in our online registration form. We handle the transfer from there. There’s no cost to switch and no disruption to your services.
How quickly do you pay invoices?
We action every invoice fast, often the same day, rather than batching them like larger providers. Once we submit your claim, the NDIA typically releases funds the next business day, and we pay your provider without delay. NDIA processing is outside our control and can occasionally take longer.
What happens if there is an issue with an invoice?
If an invoice is missing information or something doesn’t look right, we contact the provider directly to sort it out before it’s processed. You won’t be left chasing it yourself.
Can I use any provider I want if I’m Plan Managed?
Yes. Plan Management generally allows both registered and unregistered providers, giving you more flexibility than NDIA Managed funding.
What’s the difference between Plan Management, Self Management and NDIA Management?
Self Managed means you pay providers yourself, wait for reimbursement and keep all the records. NDIA Managed means the NDIA pays your providers directly, but you can only use registered providers. Plan Managed means we get invoices NDIS compliant, pay them from your plan funding so you’re not out of pocket and keep the records, while you keep the freedom to choose your providers.
Ready when you are.
Get started, book a call with a Plan Manager or download the free NDIS guide.