For NDIS participants
Your Plan Manager should answer the phone.
If yours doesn’t, switching takes one call and costs you nothing.
Sound familiar?
Invoices sitting unpaid for weeks. Support workers asking when they’ll be paid. Emails that go nowhere, and the feeling that you’re just an account number in a queue.
You don’t have to put up with it, and switching is far easier than it seems.
What you get with us.
Registered nationally, so you get the same service wherever you are in Australia.
Invoices actioned fast
Not batched up and run once a week.
You approve what gets paid
Nothing goes through against your funding without you seeing it.
A real person answers
Not a queue, not a ticket number.
Fast onboarding
You’re never left wondering where things stand mid-switch.
Real-time budget visibility
See your funding through your online portal, any time.
Full choice of providers
Including unregistered providers.
Switching, start to finish.
Four steps, and we guide you through every one.
- 1
Tell us you want to move
Call us, or fill in the registration form. It takes a few minutes.
- 2
Give your current Plan Manager notice
Whatever your agreement says. We’ll tell you what to check for.
- 3
Call the NDIS on 1800 800 110
Say you’ve chosen Zebra Care and give our registration number, 4050113695. That one call puts us in place.
- 4
We do the rest
Once your endorsement is in place, we set everything up and let you know when it’s active. Your providers then send invoices straight to us.
No gap in your supports. No cost to you. No paperwork battle.
Self managed and over it?
Managing your own funding gives you control, but it also means paying providers yourself, waiting on reimbursements and keeping every record.
If it’s become too much, you can change how your funding is managed. It’s a conversation with your NDIA contact, and the wording is simple.
What to ask your NDIA contact
“I would like my applicable NDIS funding to be Plan Managed.”
A personal touch from day one.
On the day you register, your Plan Manager calls to introduce themselves and set everything up.
Your endorsement is completed the same day we receive your registration, so there’s no waiting around wondering where things stand.
Before the call ends, we’ll walk you through how invoicing works and what to tell your providers, so you always know who to contact if you need help.
What’s with the name?
No two zebras share the same stripes, just as no two people or plans are the same. That’s why we offer a truly personalised service, so every participant feels seen, heard and supported.
What our clients say.
Real words from the participants and families we work with every day.
I can’t recommend Zebra Care highly enough! Zebra Care has made the entire experience smooth, supportive, and stress-free. From the start, their team was incredibly friendly, responsive, and genuinely committed to helping make the most of NDIS plans.
I highly recommend Brie at Zebra Care. She has been fantastic in the way she has handled my son’s account. Her management style is very efficient and professional. I still feel in control of the bills while she does all the hard work.
If you are looking for a quality plan manager, Zebra Care is the place to go.
I am so thankful for Zebra Care and their team. Brie is an outstanding NDIS plan management provider. She was incredibly efficient, processed invoices promptly, and have always been easy to communicate with. She is down-to-earth, professional, and genuinely committed to making the process as smooth as possible.
How do I switch Plan Managers?
It’s easier than most people expect, especially under PACE. Let your current Plan Manager know, complete the endorsement with the NDIS over the phone and fill in our online registration form. We handle the transfer from there. There’s no cost to switch and no disruption to your services.
How quickly do you pay invoices?
We action every invoice fast, often the same day, rather than batching them like larger providers. Once we submit your claim, the NDIA typically releases funds the next business day, and we pay your provider without delay. NDIA processing is outside our control and can occasionally take longer.
Can I use any provider I want if I’m Plan Managed?
Yes. Plan Management generally allows both registered and unregistered providers, giving you more flexibility than NDIA Managed funding.
Will my supports stop during the switch?
No. Your current Plan Manager keeps going until the change takes effect. Handled properly, you won’t notice a gap.
What happens to invoices my old Plan Manager hasn’t paid?
Your previous Plan Manager remains responsible for invoices they received while managing your plan. Once your switch is complete, your providers send new invoices to us. If any invoices from around the changeover are unpaid, we’ll help you work out where they need to go.
How many times can I switch?
There’s no limit. It’s your funding and your choice.
Does switching cost anything?
No. The Plan Management fee is set by the NDIS and funded on top of your supports, so you’re not out of pocket either way.
I’ve signed up but my invoices aren’t being paid yet. What’s happening?
There’s usually a short window between registering and being fully connected as your Plan Manager with the NDIS. Once that’s active, invoices start flowing. We’ll always tell you where things are at.
Get started
Ready when you are.
Get started, book a call with a Plan Manager or download the free NDIS guide.
- Endorsement completed the same day
- Invoices processed within 24 hours
- Real-time view of your NDIS budget
Thank you.
A Plan Manager will be in touch.