For providers
Send your invoices here.
We’ll action them fast.
Email invoices@zebracare.com.au, or create a compliant NDIS invoice in about 20 seconds with ZiG.
Getting paid shouldn’t mean chasing.
We action invoices fast rather than batching them. Missing something? We come back to you rather than sit on it.
We’d rather sort it out in one phone call than leave you waiting and wondering.
What we need on an invoice.
Include these and we can process your invoice without delay.
Participant details
Their full name and NDIS number.
Your business
Your business name and ABN.
Invoice and service dates
Invoice number, date of issue and each date the support was delivered.
Support item
The NDIS support item number and description.
Hours, rate and total
Hours or units, the rate and the line total.
Your bank details
BSB, account number and account name.
How you get paid.
From your inbox to your bank account, with no batching.
- 1
Send your invoice
Email it to invoices@zebracare.com.au.
- 2
We check it
Against the participant’s plan. If anything’s missing, we come back to you.
- 3
Participant approves
Unless they’ve chosen automatic approval.
- 4
We claim and pay you
As soon as the NDIA releases the funds.
Most delays come from missing details. Get them right and payment moves quickly.
Not sure your invoice is compliant? Use ZiG.
The Zebra Invoice Generator does the compliance part for you. Current NDIS support items, codes and price caps are already loaded, and GST and totals calculate automatically.
You get a clean PDF emailed straight to the Plan Manager, plus a copy for your own records. It works whichever Plan Manager the participant is with.
Zebra Invoice Generator
$1.95 per invoice, including GST.
Has a participant switched to us?
Start sending their invoices to invoices@zebracare.com.au from the date we become their Plan Manager.
Invoices sent to their previous Plan Manager before the changeover need to be finalised with them.
Not sure where an invoice needs to go? Call us and we’ll help you work it out.
Chasing a payment?
Email invoices@zebracare.com.au with the invoice number, or call 0400 222 728. You’ll speak to someone who can look it up while you’re on the phone.
What our clients say.
Real words from the participants and families we work with every day.
I can’t recommend Zebra Care highly enough! Zebra Care has made the entire experience smooth, supportive, and stress-free. From the start, their team was incredibly friendly, responsive, and genuinely committed to helping make the most of NDIS plans.
I highly recommend Brie at Zebra Care. She has been fantastic in the way she has handled my son’s account. Her management style is very efficient and professional. I still feel in control of the bills while she does all the hard work.
If you are looking for a quality plan manager, Zebra Care is the place to go.
I am so thankful for Zebra Care and their team. Brie is an outstanding NDIS plan management provider. She was incredibly efficient, processed invoices promptly, and have always been easy to communicate with. She is down-to-earth, professional, and genuinely committed to making the process as smooth as possible.
What happens if there is an issue with an invoice?
If an invoice is missing information or something doesn’t look right, we contact you directly to sort it out before it’s processed. You won’t be left chasing it.
What’s ZiG?
The Zebra Invoice Generator. A pay-as-you-go tool that builds an NDIS compliant invoice for you, with the current support items and price caps already loaded. It costs $1.95 including GST per invoice, with no subscription and no account to set up. You can send it to us or to any other Plan Manager in Australia.
Do I have to use ZiG to invoice Zebra Care?
No. Send your own invoice to invoices@zebracare.com.au if you’d rather. ZiG is there for providers who’d like the compliance handled for them.
Does using ZiG mean I’ll get paid?
It means your invoice will have the right information on it, which removes the most common reason for delays. Payment still goes through the normal review, approval and NDIA claim process.
Do I need to be NDIS registered to invoice you?
No. Plan Managed participants can use both registered and unregistered providers. As long as the support is in their plan and the invoice is compliant, we can process it.
Why hasn’t my invoice been paid yet?
Usually one of three things: something on the invoice needs correcting, the participant hasn’t approved it yet, or the NDIA hasn’t released the funds. Call us and we’ll tell you which one it is.
How quickly will I be paid?
We action invoices fast rather than batching them. The NDIA’s release timing sits with them, but once funds reach us they go straight out to you.
Can I invoice for multiple participants at once?
Send them as separate invoices, one per participant. It keeps the claims clean and stops anything getting held up.
What if the participant’s funding has run out?
We’ll tell you as soon as we spot it rather than leaving the invoice sitting. Then it’s a conversation between the participant and their coordinator about what happens next.
Can I get an update on a participant’s remaining funding?
Not from us directly. That’s the participant’s information and we need their authority before sharing it. Ask them or their coordinator.
Who do I speak to?
For claims and invoice enquiries, call our Provider Payments team directly on 0400 222 728.
Send us your invoice.
Email it to invoices@zebracare.com.au and we’ll action it fast. Need a compliant invoice first? ZiG creates one in about 20 seconds.