How it works
You choose your providers.
We handle the rest.
NDIS Plan Management, explained in plain English.
What is NDIS Plan Management?
A registered Plan Manager looks after the money side of your NDIS plan, so you don’t have to. We pay your invoices, lodge your claims with the NDIA and keep the records.
You choose your providers and the supports you need. We take care of the admin, so you can focus on living your life, your way.
Just been approved?
Approved for the NDIS. Now what?
Getting your first plan approved is a big moment, and it can leave you with plenty of questions. In this short video, Brie talks you through what to do next.
Is Plan Management in my plan?
Plan Management is available to every NDIS participant. Check that your plan says your funding is Plan Managed.
If it doesn’t, ask for it at your planning meeting. The wording is simple.
What to ask for
“I would like my applicable NDIS funding to be Plan Managed.”
How your invoices get paid.
Six steps, and the only one that needs you is approving the invoice.
- 1
You get your support
From the provider you choose, registered or unregistered.
- 2
Provider invoices us
They email invoices to invoices@zebracare.com.au.
- 3
We check it
Against your plan. If anything’s missing, we sort it out with the provider, not you.
- 4
You approve it
Unless you’ve chosen automatic approval.
- 5
We claim it
From the NDIA, which usually releases funds within 1 to 3 business days.
- 6
We pay your provider
As soon as the funds land. No batching, no waiting in a queue.
NDIA processing times are outside our control. What we control is how fast we action your invoices, and that’s often the same day.
Endorsing us on PACE.
If your NDIS plan is on the new PACE system, you need to endorse any Plan Manager you want to work with. It’s one call to the NDIA on 1800 800 110, or your Local Area Coordinator can do it with you.
Not sure if your plan is on PACE? Email hello@zebracare.com.au and we’ll check for you.
Tell the NDIS representative your plan is on the new PACE system.
Give them our Organisation ID, 4050113695, so they endorse the right Plan Manager.
Ask for the endorsement to start from your plan’s start date, so every invoice within your plan dates can be processed.
Stay on the line until they confirm it’s done. It should be finalised during the call.
Your phone script
Hello,
My name is [your name], and I am a participant / plan nominee on the NDIS. My NDIS number is [your NDIS number].
My NDIS plan is on the new PACE system, and today I would like to endorse my plan manager with you over the phone. Could you please endorse Zebra Care (Organisation ID 4050113695) as my plan manager for my NDIS plan?
I want to endorse Zebra Care from the date my plan started, which is [your NDIS plan start date].
Can you confirm this has been completed and that Zebra Care will be able to begin services for me straight away?
Helpful resources.
Answers to the questions we hear most, all in one place.
Will the NDIS fund it?
Check the NDIS guidelines to see whether a support or item is likely to be funded. Not sure? Ask us before you buy.
NDIS guidelinesNDIS booklets and factsheets
Plain-English booklets and factsheets for participants, straight from the NDIS.
View bookletsUber tax invoices
Need an Uber tax invoice for reimbursement? Here’s how to get one.
Show me how
On a laptop or desktop
- Log in at riders.uber.com/trips
- Go to “My Trips”
- Click the trip you need the invoice for
- Select “View Detail”
- Select “Download Invoice” (top right)
On your phone
- Open the Uber app
- Select the trip you need the invoice for
- Tap “View invoice” at the bottom of the Ride Details screen
- Tap the tax invoice you need and select “Download”
Paying your providers
Ask your providers to email invoices to invoices@zebracare.com.au. We claim from the NDIA up to your plan budget, then pay them.
What providers need on an invoiceFor providers: ZiG
Providers can create a compliant NDIS invoice in minutes with our Zebra Invoice Generator.
Create an invoice with ZiGYour free NDIS funding guide
Everything from your first application to getting invoices paid, in plain English.
Download the free guideGet started
Ready when you are.
Get started, book a call with a Plan Manager or download the free NDIS guide.
- Endorsement completed the same day
- Invoices processed within 24 hours
- Real-time view of your NDIS budget
Thank you.
A Plan Manager will be in touch.