We want to hear from you.

Your feedback matters.

You can give us feedback or make a complaint at any time, about any part of our service. We treat every complaint seriously and aim for a quick and fair resolution.

Making a complaint will never affect the service you receive from us.

How to tell us.

• Call us on 0400 222 420
• Email hello@zebracare.com.au
• Send a message through our contact form

Someone can also contact us on your behalf, such as a family member, friend, Support Coordinator or advocate.

What happens next.

• We aim to respond within one business day.
• If we can’t resolve it straight away, our complaints manager will contact you to explain who is handling it and how it’s progressing.
• We’ll keep you updated until it’s resolved, and we’ll handle your complaint confidentially.

If you’re not happy with our response.

You can contact the NDIS Quality and Safeguards Commission:

• Phone 1800 035 544 (free call from landlines)
• Online at ndiscommission.gov.au
• TTY 133 677

For a complaint about how we handle your personal information, you can contact the Office of the Australian Information Commissioner on 1300 363 992 or at oaic.gov.au.

Need help to make a complaint?

• An independent disability advocate can support you. Find one near you with the Ask Izzy Disability Advocacy Finder.
• If you need an interpreter, call the Translating and Interpreting Service on 131 450.
• If you’re deaf, or have a hearing or speech impairment, you can use the National Relay Service.

Last updated October 2026.